XM Product Roadmap
Updated on the first Wednesday of every month.
Do you want to follow weekly product updates? Login to Qualtrics XM Community to subscribe to weekly updates.
Do you want to contribute to the Qualtrics product roadmap? Login to Qualtrics XM Community and post your ideas in the Product Ideas category.
Collection & Conversations
CC/BCC on an Email Task
Last modified: August 3, 2022
To learn more about this feature release click here.
Email Distribution Error Messages
Last modified: July 6, 2022
To learn more about this feature release click here.
Survey Link Expiration Date for SMS in XMD Automations
Last modified: July 6, 2022
To learn more about this feature release click here.
Automatic XM Directory Contact Creation from Digital Intercepts
Last modified: July 6, 2022
Audience Management v2
Last modified: July 6, 2022
Audience Management V1 contains a pre-built survey for inviting people to join your panel, a survey with piped XiD data to update your profile as a panelist, a dashboard to show the makeup and demographics of your panel, plus an overview page that includes opt-in rates, opt-out rates, panel size, gender and age breakouts.
Audience Management V2 gives organizations the additional ability to see engagement, churn, and contact frequency at a glance.
To learn more about this feature release click here.
Time window for SMS distributions
Last modified: July 6, 2022
To learn more about this feature release click here.
Templated Themes for Website Intercepts
Last modified: July 6, 2022
Qualtrics Website Feedback now allows for intercept users to reference Qualtrics Survey Themes as part of the intercept build process, allowing for an easier and more consistent look and feel across all customer-facing invitations.
ETX Service Desk Experience XM Solution
Last modified: July 6, 2022
Frontline Feedback: Workflow Field Mapping
Last modified: June 1, 2022
The Frontline Feedback task allows you to create new feedback requests in your Frontline Feedback projects based on different Qualtrics events. Currently users can only set title/description. This update allows for more fields to be populated into the frontline feedback request.
To learn more about this feature release click here.
Google Data Layer Targeting for Website Feedback
Last modified: June 1, 2022
SMS Reminders in EX
Last modified: May 4, 2022
To learn more about this feature release click here.
Audience Management
Last modified: May 4, 2022
This new solution will allow users to easily create their own first party panels, so they can conduct ad-hoc studies and get quick, valuable feedback. It also allows the user to manage the panel, understand panel makeup (gender, age, attitudes, etc), understand contact frequency and opt-out rates, and manage rewards.
SMS distributions for Employee Lifecycle
Last modified: May 4, 2022
To learn more about this feature release click here.
Soliciting Corporate Reviews from Surveys
Last modified: April 6, 2022
67% of customers are influenced by online reviews, and a one-star improvement can increase revenue by as much as 39%. Qualtrics can help improve the online presence by making it easy to solicit reviews from important corporate sites, starting with Consumer Affairs, Better Business Bureau, and G2 Crowd.
This feature will allow survey takers to copy the open text feedback they provided earlier in the survey and then redirect them to the relevant website to leave a review. For survey builders, this is as easy as adding a new question to the end of a survey (specifically, the Solicit Reviews question).
To learn more about this feature release click here.
Soliciting Google Reviews from Surveys
Last modified: April 6, 2022
67% of customers are influenced by online reviews, and a one-star improvement can increase revenue by as much as 39%. Now we're helping improve your online presence by making it easy to solicit reviews via the new Google Places Reviews widget. This widget enables respondents to create a Google review directly from the survey, and it pre-populates the content based on answers from the survey to make it easy and frictionless for the consumer.
Infobip Available as an SMS provider
Last modified: March 2, 2022
To learn more about this feature release click here.
Transactional batch distributions in XMD
Last modified: March 2, 2022
Users will be able to personalize feedback requests for each interaction a customer has with their business. These interactions could be a purchase, a customer service call, a store visit, or any other specific event in the customer journey.

This feature will be launching on Feb 9, 2022.
To learn more about this feature release click here.
Redesigned Survey-Taking Experience
Last modified: February 2, 2022
We're seeking to meet evolving company needs, cater to more diverse end-users, and help increase survey-taking success rates for more end-user segments. That's why we're working on introducing accessibility improvements to the survey-taking experience. The Simple layout is designed to simplify your tools while making the resulting survey more mobile-friendly, easy to use, and accessible for your respondents.
SMS for Employee Engagement and Ad Hoc Employee Research
Last modified: December 1, 2021
Engagement and Ad Hoc Employee Research projects now support 1-way SMS distributions, helping you collect feedback from your employees via their mobile devices.
To learn more about this feature release click here.
Integrate with Link Mobility and Sinch LiveLink 365 accounts to send SMS distributions
Last modified: November 3, 2021
To learn more about this feature release click here.
Adobe Analytics Integration Update
Last modified: November 3, 2021
Digital CX teams will soon take advantage of a new integration between Qualtrics and Adobe Analytics, allowing for the two-way transfer of operational and experience data.
To learn more about this feature release click here.
Opting out of an SMS Distribution
Last modified: October 6, 2021
XM Directory respondents can also respond with “STOP ALL” to opt themselves out of the whole directory.
STOP, STOP ALL, and HELP are now available in every language, with their corresponding messages.
To learn more about this feature release click here.
Anonymous links
Last modified: October 6, 2021
To learn more about this feature release click here.
SMS Survey link expiration (API only)
Last modified: October 6, 2021
This functionality is available for Email distributions, and is now also available for SMS distributions to configure via API.
To learn more about this feature release click here.
Sending SMS from Multiple Alphanumeric IDs
Last modified: October 6, 2021
Visit our the SMS distributions page to find out more about enabling multiple sender ids.
To learn more about this feature release click here.
Consistency in EmployeeXM Project Activation
Last modified: October 6, 2021
Two changes that will make the activation of EmployeeXM projects more consistent with all other parts of the platform:
- Copied 360 projects will always have a status of New, as opposed to the current workflow, where the copy retains the original project's status.
- When an EmployeeXM project is created, the survey associated with the project will not be active and eligible for response collection until the EmployeeXM project is activated.
To learn more about this feature release click here.
XM Directory Contact Frequency and Segment Targeting for Mobile App Feedback
Last modified: October 6, 2021
To learn more about this feature release click here.
Dedicated Phone Numbers for Advanced SMS Capabilities
Last modified: September 1, 2021
To learn more about this feature release click here.
Response Summary Enhancement in Email Task
Last modified: September 1, 2021

To learn more about this feature release click here.
Alphanumeric Sender ID for SMS (Text Message) distributions
Last modified: July 7, 2021
Alphanumeric Sender ID | Standard phone number |
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If you want to get more information about the benefits, limitations, and onboarding steps for this feature, then visit the Sending SMS from an Alphanumeric ID support page.
Multiple Intercept Support for Mobile SDK
Last modified: July 7, 2021
By updating our Digital Experience mobile app SDKs to use the same targeting engine that powers our Website Feedback solution, we're enabling you to use project-level targeting, thus allowing your dev teams to far more easily enable multiple intercepts in your mobile applications.
To learn more about this feature release click here.
Frontline Feedback Form Editor
Last modified: July 7, 2021
Previously, the feedback form in Frontline Feedback only included a title and description, with additional fields only available after feedback is submitted. That's why we improved the form editor for Frontline Feedback. This new editor allows project admins to customize the feedback form to their needs, improving the form experience and ensuring the feedback received is detailed and thus a much higher quality.
To learn more about this feature release click here.
Mobile Embedded Feedback
Last modified: July 7, 2021
To learn more about this feature release click here.
SMS & WhatsApp Messages Pricing
Last modified: June 2, 2021
Distribution History Improvements
Last modified: June 2, 2021
SMS Opt-in Compliance Guidelines
Last modified: June 2, 2021
The Qualtrics support documentation has been extended of the new SMS Opt-In Compliance Guidelines, to help distributions creators to define the correct opt-in messages that confirms a respondent’s enrollment in your program or survey.
Deletion of Over Quota Responses
Last modified: April 7, 2021
To learn more about this feature release click here.
360 Round Robin Improvements
Last modified: April 7, 2021
The interface where 360 participants make Round Robin nominations will be updated to allow more control of how many and which nominations will be created in a Round Robin generation. The process will also be made asynchronous to provide better customer experience.
To learn more about this feature release click here.
Single Page Application Support for Website Feedback
Last modified: April 7, 2021
To learn more about this feature release click here.
Use Your Own SMS Provider
Last modified: April 7, 2021
To learn more about this feature release click here.
Simple Chart Widget Improvements
Last modified: April 7, 2021
Line Charts
- Points and other indicators (such as statistical significance or anonymity) are removed from the chart and only rendered on hover, to reduce visual noise.
- For graphs with multiple lines, direct line labeling option to the right or inline with each line.
- For graphs with multiple lines, ability to focus on selected lines (and de-focus the rest).
- X and Y axes can now be labeled.
- Axis labels no longer collide for data dense charts; they also wrap and truncate for easier reading.
- X and Y gridlines toned down to reduce noise.
Bar Charts
- Bar chart widths are now consistent and don’t scale with widget size, for a more consistent dashboard look & feel.
- Stacked bar charts that display data labels now render labels outside the bar in order to have an accessible color contrast ratio. This applies to both vertical and horizontal layouts.
- X and Y axes can now be labeled.
- Axis labels no longer collide for data dense charts; they also wrap and truncate for easier reading.
- X and Y gridlines toned down to reduce noise.
To learn more about this feature release click here.
Distributing Surveys in Microsoft Teams
Last modified: April 7, 2021
To learn more about this feature release click here.
Sending Engagement Surveys in Slack
Last modified: April 7, 2021
- Prevent individual employees from filling out the survey multiple times.
- Use employee metadata for dashboard reporting.
- Use employee metadata for survey branching.
To learn more about this feature release click here.
Website / App Feedback Distributions through XM Directory
Last modified: March 3, 2021

To learn more about this feature release click here.
Platform support for Danish, Russian, Swedish, and Thai languages
Last modified: March 2, 2021
Currently, Danish, Russian, Swedish, and Thai are supported in our 360, Dashboards, and Tickets products. This change will broaden support for these languages across user interface of the entire Qualtrics platform. For more details on current language support across the platform, see Languages in Qualtrics.
Intercept Targeting & Personalization with XM Directory Segments
Last modified: February 3, 2021


WhatsApp Sub-Account Model
Last modified: January 8, 2021
This is now the default offering. See a comparison to the self-service model here. Reach out to your Account Executive with questions about pricing.

Emojis in WhatsApp Distributions
Last modified: January 7, 2021

To learn more about this feature release click here.
Better Visibility of Distribution Channels in XM Directory
Last modified: January 6, 2021

Improvements to Partial Response Deletion
Last modified: January 6, 2021

("Partial completion" is called "Incomplete survey responses" in the new survey options.)
To learn more about this feature release click here.
Embedded Feedback
Last modified: January 6, 2021
Embedded Feedback makes it very easy to collect data on the content you run. You can embed a simple helpfulness question on your site content, so visitors can rate the content and even provide feedback right on the page.

To learn more about this feature release click here.
Extract Data from SFTP Task
Last modified: January 6, 2021

To learn more about this feature release click here.
Distribution History Reporting for SMS and WhatsApp
Last modified: December 3, 2020
Action Planning v2
Last modified: November 4, 2020

To learn more about this feature release click here.
Dashboards Mobile App Preview
Last modified: November 4, 2020
- The ability for editors to toggle between their desktop view and mobile app preview in the web application.
- The ability for editors to disable or enable a dashboard to show in the mobile app.

To learn more about this feature release click here.
Mutual TLS (Transport Layer Security) for Public API
Last modified: October 5, 2020
Allows for the use of certificates to verify client caller identity for Public API calls. See:
New Guided Workflow for Website / App Feedback
Last modified: October 2, 2020

To learn more about this feature release click here.
SMS Distribution in XM Directory
Last modified: October 2, 2020

To learn more about this feature release click here.
Frontline Feedback Field Management
Last modified: October 1, 2020

To learn more about this feature release click here.
Transaction Batch Distributions for SMS via API
Last modified: September 2, 2020
To learn more about this feature release click here.
XM Mobile: Mobile Responses
Last modified: August 1, 2020
To learn more about this feature release click here.
Download Mailing History for Reminder and Thank You Distributions
Last modified: July 1, 2020

To learn more about this feature release click here.
Engagement Participant Upload Improvements
Last modified: July 1, 2020
Now when you're uploading participants to an engagement project, each row of the file will be evaluated and preview what changes will be made before you submit them. Includes helpful advice on file formatting and the ability to catch common issues before the file is uploaded to the project.
To learn more about this feature release click here.
XM Directory Contact Frequency for Digital Intercepts
Last modified: April 1, 2020

To learn more about this feature release click here.
EX Always On Feedback
Last modified: March 4, 2020
Enable and encourage employees to proactively share anonymous feedback in the flow of work by offering a digital suggestion box/button on internal web portals or mobile apps, where feedback on any topic or experience can be initiated by the employee. (Examples: employee mood tracker on intranet homepage, daily open-ended question, employee suggestion box.)
Or, capture feedback on specific topics and important everyday experiences by triggering a targeted feedback tab/pop-up on specific intranet pages, internal mobile experiences, or even external sites, where feedback can be initiated by an organization's program owner for a persistent or limited amount of time. (Examples: external candidate page, internal benefits page, HR services portal, post-learning module, IT self-service page.)
Anonymous employee feedback is analyzed and directed to the appropriate internal teams so they can take strategic action. In addition, centralized dashboards provide an overview of insights and open-text comment analysis, making it easy for continuous employee feedback to be synthesized over time and automatically funneled to the right teams.
To learn more about this feature release click here.
Built-in Localization Capabilities for Website Feedback Intercepts
Last modified: January 8, 2020
To learn more about this feature release click here.
Embedded Targets for Responsive Dialog
Last modified: November 6, 2019
To learn more about this feature release click here.
Responsive Feedback Button
Last modified: October 2, 2019
XMD Automations SMS Distribution
Last modified: October 2, 2019
Collaboration for Conjoint/MaxDiff
Last modified: September 4, 2019
Anchored MaxDiff
Last modified: September 4, 2019
Conjoint/Maxdiff Image support
Last modified: September 4, 2019
Session Storage Option for Website Feedback Intercepts Page History Tracking
Last modified: May 1, 2019
For an overview of Cookies used with Website feedback intercepts, please refer here.
Multiple Quotas Creation
Last modified: May 1, 2019
Reusable Choice List in Survey Creation
Last modified: April 16, 2019
Adobe Launch Integration for Website Intercepts
Last modified: April 3, 2019
Qualtrics Website Feedback is now available as a configurable extension within the Adobe Launch Catalog. Users can now enable the Launch extension and follow simple steps to configure the Website Feedback project code and deploy it to their web properties.
Multiple Responses Support for EX Lifecycle Projects
Last modified: April 3, 2019
Users can enable this functionality by going to Survey options and choosing specific metadata criteria that will govern a participant’s ability to submit another response for the Employee Lifecycle project.

Note:
- This feature is only available for Employee Lifecycle projects.
- Once you set the metadata field for the Multiple Responses in Survey Options, you cannot change it (though you can disable Multiple responses functionality)
- The Update Response with Current Metadata functionality will only update the most recent response in cases where participants have multiple responses
Public V3 Survey REST API
Last modified: April 3, 2019
App Reviews Support for Mobile App SDK
Last modified: April 3, 2019
- App review only
- App review or experience feedback (survey)
Users who wish to take advantage of the new feature will need to ensure that they update their app to integrate with the latest version of the Qualtrics Mobile SDK (for both iOS and Android)

Mobile Web Responsive Creatives for Website Feedback
Last modified: January 2, 2019
Qualtrics Website and App Feedback users can now take advantage of a new creative (called the Responsive Dialog) that is mobile web optimized and supports accessibility-compliance out of the box. This new creative is most similar to the existing Pop Over and Slider creatives, but adds mobile web responsive support.
There is also a new interface for designing this creative that will make it easier for users to build mobile responsive creatives.

iQ Directory Automations Multiple Surveys
Last modified: December 5, 2018
Notifications Support for Mobile App SDK
Last modified: November 7, 2018
Users who wish to take advantage of the new Notifications feature will need to ensure that they update their app to integrate with version 1.3 of the Qualtrics Mobile SDK (for both iOS and Android).
ReactNative support for Mobile In-App SDK
Last modified: November 7, 2018
Users can now use the Qualtrics Mobile App SDK to solicit app feedback for apps built with the React Native framework.
Users will need to integrate their app with the React Native version of the Qualtrics Mobile App SDK. Full documentation on the React Native SDK is also available.
Employee Lifecycle
Last modified: November 7, 2018
The full end-to-end solution encompasses three key areas:
1. Automation to import employee list from 3rd party HRIS.

Note: Please be aware that the Unique ID feature will need to be enabled prior to using the People Import automation.
2. New Lifecycle Project type with triggers for events such as onboarding and exit.


3. Certified XM solution content for Onboarding and Exit (pre-configured dashboard, survey, messages).

EX integration with Survey Publish and Expert Review
Last modified: November 7, 2018
Look and Feel Editor
Last modified: November 7, 2018
DIY configurability and easy-to-use interface to modify the look and feel of surveys. Key features include:
- Mobile preview when styling the survey and easy navigation.
- Ability to add logo and background images.
- Motion features, including Auto-Advance and Auto-Focus.
- Automatic updates to themes on the latest web design styles and bug fixes.
SMS Reminders & Thank You Messages
Last modified: October 3, 2018
Custom DKIM Signature
Last modified: October 3, 2018
AutoAdvance
Last modified: September 3, 2018
Contact Import + Distribution Automation
Last modified: September 3, 2018
ExpertReview
Last modified: July 18, 2018
ExpertReview, powered by iQ, is like having a Ph.D research methodologist on-staff to personally review every research question and project. It automatically predicts if you’re at risk of poor response rates or low data quality, scores your research project, and offers professional recommendations to improve the research quality.
It harnesses the power of data to predict how likely will users drop off, straight line, or become disengaged while taking the survey. Based on these predictions, it recommends optimizations to your survey. For example, it will recommend the optimal number of text entry questions you should have in your survey or the number of choices you should stay below to ensure high completion rates.
It will also flag potential errors such as incorrect logic or incorrect usage of piped text and tell you how to fix it. This avoids costly errors that would have resulted in multiple support calls at best and invalid data at worst.
Lastly, it also checks for whether the survey meets certain industry requirements such as WCAG Accessibility compliance. It will recommend changes so you can ensure the survey meets those standards. While acting on those recommendations would help improve the quality of the data, it is designed to be a recommended and not obstruct your regular workflow. You can always choose to ignore recommendations and launch the survey at any point you like. ExpertReview is your digital research assistant that’s available when you need it! You can find additional information on the Qualtrics support site.
Survey Versioning and Publishing
Last modified: July 11, 2018
Survey Versions allow you to save multiple iterations of your survey. You can preview or even restore old versions of your survey at your convenience. Publishing enables greater control over response data quality, as it is now possible for users to control the timing of publishing new versions of a survey.
Publishing a New Survey
When you publish a survey, it’ll be a little different if your survey is active and open to responses than if it is new. If your survey is new, the first time you publish will also activate a survey.
1. When you are ready to save your changes and present them to your respondents, click Publish.
2. Read the description and note that your survey is about to be activated. This means you will have to press publish after making changes, or else the active survey will look like the last published version.
3. In addition to publishing your survey, you are saving a new version of it. Add a Description of the changes you’ve made. This can be whatever you like. Dates will automatically be stored with the version, so don’t worry about adding date labels.
4. Click Publish.
Your survey has now been activated! On this window is the Anonymous Link. Learn more about how this link functions in the linked support page.
Publishing Changes to Active Surveys
Sometimes after sending your survey out, you’ll notice you need to fix something, or that there’s some important content you left out. If you edit your survey after it has been distributed, the changes will not go live until you publish the survey. This allows you to carefully review all of your changes before your participants see them.
Click the Publish button when you decide that you want the edits you made to be pushed to the active survey.
The publication status will appear to inform you which version of the survey you are currently viewing. Here, it says Published.
Saving vs. Publishing
Your changes are always saved automatically in Qualtrics, and they work exactly as explained in the Automatic vs. Manual Saving support page. Publishing just determines when your respondents see your saved changes.
Mobile App Feedback Support for "Survey Has Been Taken"
Last modified: July 11, 2018
Qualtrics has added functionality to the Mobile In-app SDK to allow users to show intercepts depending on whether the app visitor has or has not seen a specific survey. With this feature, users can add intercept targeting logic to ensure that an app visitor who has already taken a specific survey will not be shown the survey prompt intercept again.
Note: To use this feature, please ensure that you update to using the SDK version 1.2 for Android or iOS.

Distribution Reporting for Salesforce Distributions
Last modified: July 11, 2018
WCAG AA Web Accessibility
Last modified: July 11, 2018
The Qualtrics survey platform is now certified by WebAIM.org, a third-party authority in web accessibility. This is important for any commercial, academic and federal organization whose survey takers may have hearing, vision, motor or cognitive disabilities. Qualtrics is now the only leading survey platform that is WCAG AA certified.
Survey Creation APIs for Solutions and Conjoint Teams
Last modified: July 11, 2018
Headless Conversational APIs for Surveys
Last modified: July 11, 2018
Mobile In-App SDK
Last modified: June 5, 2018
Qualtrics has released the mobile app SDK, available for iOS and Android platforms, which enables users to quickly and easily build branded customer feedback experiences that originate directly from their own mobile app. Along with the SDK, the intercept authoring portal has also been updated to enable creation of mobile app-specific intercepts.
My Tasks List for Survey Projects
Last modified: May 2, 2018
Newly created survey projects will feature a “My Tasks” list to guide users through the steps to complete the project from survey setup through distributions and viewing results. The task list is especially useful for users new to Qualtrics to learn the steps needed to launch a successful survey but is also valuable as a checklist for experienced users to ensure they have not forgotten to do something.
System events will automatically mark steps as complete (e.g., activating a survey for distribution will complete the “Distribute Survey” step), and users can also manually mark steps as complete or incomplete. This flexibility gives users the power to ensure the task list always presents a valid snapshot of the current state of their projects. Click here to learn more about how to use this feature.
The task list is available for survey projects only at this time. If desired, users can dismiss the task list by hiding it when it is no longer necessary, or reopen it at a later date when it becomes useful again.
Dashboard Response Count Thresholds
Last modified: April 4, 2018
Qualtrics now allows setting thresholds on widgets or at the page level on CX dashboards, to hide data if the number of responses does not meet a minimum value. This is particularly useful to maintain responder privacy when using filters or when looking at team rankings to avoid seeing folks with too few responses to consider a representative score. The threshold can be applied at the page or widget level.
Website Feedback Integration into the XM Platform
Last modified: April 4, 2018
Qualtrics has released a deeper integration of their Website Feedback offering (formerly Site Intercept) with the Experience Management (XM) platform. Digital Managers and Researchers can now create rich, targeted intercepts using the same consistent user interface as that used for authoring surveys, creating dashboards and performing experience data analysis. Additionally, new users will benefit from a first run experience to get up and running with digital intercepts.
Note: Existing customers of Site Intercept will be moved to the new UI in a phased manner. Please contact your Client Success representative if you would like to be moved to the new UI sooner.

Survey Collaboration
Last modified: February 7, 2018
Qualtrics now provides a Collaborate option in the Survey Editor through which users can easily share the survey with any other user or group in their brand. Additionally, if the user wants, she can also share the other modules, such as Distribution, Results, and Contacts with her colleagues through the “Collaborate” option in the Survey Editor.
Our studies have shown that our users are already finding this feature extremely useful! They are 77% more likely to collaborate on the survey and ask for feedback from their peers, and 50% more peers are being asked to provide feedback on a survey before it is launched.

View Edited Responses
Last modified: February 7, 2018
Responses edited through the Data tool are now available in the single response report. Data that’s edited live in the Qualtrics administrative tools can now be accessed in any single response report.
Online Review Monitoring
Last modified: January 3, 2018
Next Generation Reports
Last modified: January 3, 2018
Qualtrics unveils the next generation of data visualization and insight sharing to all Experience Management users. Editors can control report layouts, tweak individual visualizations, add data from additional studies, update the report’s look and feel, and add text, images, or other branding elements to increase the report’s effectiveness. Click here to view support documentation on this feature.

New Logic Statements Pre-Populate
Last modified: January 3, 2018
The first logic statement in logic will continue to work as it has in the past (blank). Now when you add a new statement in display logic or branch logic, it will pre-populate with the values from the previous statement which you can then easily adjust.
Auto-Number Skip Custom Export Tags
Last modified: January 3, 2018
Logic Support for True|False Condition
Last modified: January 3, 2018
Link to Survey Flow from Block Options
Last modified: January 3, 2018
Search and Select Embedded Data
Last modified: January 3, 2018
Users now have the ability to search and select any Embedded Data set in the Survey Flow from the Display Logic and Piped Text menus.
Click here to view support documentation on this feature.Survey Flow Editor Remembers Scroll Position
Last modified: January 3, 2018
Now when you enter the Survey Flow, you will be automatically navigated to the last Survey Flow element you were working on the last time the Survey Flow was accessed.
Survey Question Editor Remembers Scroll Position
Last modified: January 3, 2018
As you navigate out of the Survey Flow, you are now navigated to the part of the page you were on before accessing the Survey Flow.
Sticky Header in Survey Question Editor
Last modified: January 3, 2018
Survey Flow Integrated UX
Last modified: January 3, 2018
The key area Qualtrics has innovated on is to integrate the survey flow which houses the complex logic in the surveys with the survey editor. Key benefits are:
- Avoid Context Switch: Like any programming language, survey programming involves going back and forth between the survey logic and the survey editor. This switch often results in loss of context, wasting valuable time for the survey programmer. This waste is eliminated.
- Reuse: Like global variables in survey code programming, Embedded Data variables and the logic associated with it is called multiple times in the survey. Survey programmers can now easily view these from a drop down or with a simple click.
Public Quota Dashboards
Last modified: September 6, 2017
Professional Design Templates
Last modified: September 6, 2017
Offline App Enhancement
Last modified: September 6, 2017
Analysis & Decisions
Printed Reports - Breakouts for Filter Groups on Data Table
Last modified: August 3, 2022
Printed Reports - Math Operations
Last modified: August 3, 2022
This feature gives users the ability to build operations into Printed Reports. This allows users to make their own calculations on aggregate data and have those defined operations appear inside of the reports, which will be implemented using one of two options:
- Custom Metrics (like in CX dashboards)
- The same Piped Text syntax that appears in Legacy Reports and our Survey Editor
ETX Technology Experience Assessment XM Solution
Last modified: August 3, 2022
360 Printed Reports - Color Palette within Scoring Overview Widget
Last modified: July 6, 2022
Hybrid Workspace Future of Work XM Solution
Last modified: July 6, 2022
Office Workspace Future of Work XM Solution
Last modified: July 6, 2022
Segment Membership Trends
Last modified: June 1, 2022
To learn more about this feature release click here.
Spotlight Insights (CX)
Last modified: May 4, 2022
To learn more about this feature release click here.
Printed Reports - Line Breaks Persist in Results Table Widget
Last modified: April 6, 2022
This feature adds a toggle to the Results Table widget in Printed Reports. When this toggle is enabled, any Line Breaks that appear in responses will appear in the Results Table widget as well, which should improve readability.
This change is available for Printed Reports across all product lines, including DesignXM/CoreXM, CX, EX, and 360.
To learn more about this feature release click here.
Composite Data Table in 360 Printed Reports
Last modified: February 2, 2022
This feature will give users the ability to add a secondary metric to the Scoring Overview table in New 360 Reports. This allows for comparison of two metrics together in a single chart, which can be done to show historical changes or compare two related metrics.
XMI Consumer NPS Benchmarks 2021 Dataset Available in Benchmark Editor
Last modified: December 1, 2021
The 2019 and 2020 XMI Consumer NPS Benchmarks are available in the CX Benchmark Editor for eligible brands to add to their dashboards. After the 2021 study is published in October 2021, the dataset will be available in the product as the default study year for NPS benchmarks added.
The default study year will not be updated automatically in dashboards where the benchmark is already added - users must update existing widgets to include the new 2021 dataset.
Hiding Empty Results in Printed Reports
Last modified: December 1, 2021
This release will add an option to automatically hide all null responses in Results Table widgets. This option is only available if a single metric is applied to the table, and will disappear if two or more metrics have been selected.
Conjoint Dynamic Image Testing
Last modified: December 1, 2021
This update will allow you to test a variety of visual variables in a single conjoint study. You could use this feature to test components such as packaging color, logo, and tagline, in order to get the optimal combination for your package.
Response Based Segments
Last modified: December 1, 2021
First Choice Simulation for Conjoint
Last modified: November 3, 2021
Spotlight Insights for Org Hierarchies
Last modified: October 6, 2021
With this feature, admins are able to select a particular org hierarchy unit they would like to see the spotlight insights for.
To learn more about this feature release click here.
Imported Data Project - File Import
Last modified: October 6, 2021
To learn more about this feature release click here.
Imported Data Projects
Last modified: October 6, 2021
To learn more about this feature release click here.
Diversity, Equity & Inclusion Solution
Last modified: September 1, 2021
Best used for
- Identifying where Inclusion gaps exist in your organization.
- Confidently understanding what interventions are needed to close gaps.
- Understanding the experience of Inclusion for different employee groups.
What's included
- Guided setup to customize the right demographics for your organization.
- Pre-built 30 item survey, built around a validated model of Inclusion.
- Pre-built dashboard, including an Intersections heatmap.
Related Links
Spotlight Insights Details Pane
Last modified: August 4, 2021

To learn more about this feature release click here.
Multi-Select Org Hierarchy
Last modified: August 4, 2021
Introducing the ability to select multiple units in the org hierarchy in order to see their aggregate results on an engagement dashboard.
To learn more about this feature release click here.
Relationship Health Solution for CX Foundational
Last modified: July 7, 2021
Your solution comes with a set of base modules and a set of advanced modules. The base modules are included in your default survey and are the building blocks of your Relationship Health Solution. They help you understand loyalty behavior and identify pain points in your customer journey.
You may select advanced modules to add on top of your base solution. These modules allow you to deep dive into experience areas, better contextualize data and compare your performance to competitors.
Relationship Health is an automated XM Solution available in the catalog for CX Foundational SKU customers.
Qualtrics DesignXM
Last modified: May 5, 2021
To learn more about this feature release click here.
5-Level Sentiment Classification in Text iQ
Last modified: April 7, 2021
Qualtrics has made substantial enhancements to the sentiment classification algorithm to significantly improve classification quality for unstructured XM data. This new model continues delivering the unique value of Text iQ, tuned and optimized for XM scenarios.
Starting in Q4, we will be gradually rolling out the new sentiment model and user experience. This update will introduce two new sentiment labels - “very positive” and “very negative” - to indicate the strongest sentiment in each comment. This helps customers like you focus on the most critical opportunities and strengths. The 5 underlying numerical scores will be aligned with the sentiment labels, which will not only make the analysis more efficient, but also reduce the false sense of precision and complexity experienced by many of our customers using numerical scores in their analysis.

To learn more about this feature release click here.
Ticket Reporting Datasets
Last modified: December 2, 2020

To learn more about this feature release click here.
2020 CX Benchmark Update: "XMI Customer Ratings - Overall" and "XMI Customer Ratings - Consumer NPS®"
Last modified: November 4, 2020
If you've used XMI benchmarks in the past, you'll be notified and given an easy, one-click means of updating your benchmarks to the new 2020 data.
To learn more about this feature release click here.
Conjoint Demand & Revenue Prediction
Last modified: October 2, 2020

To learn more about this feature release click here.
Addition of Relative Importance to Regression Output in Stats iQ
Last modified: September 1, 2020
Relative Importance is also known as Johnson's Relative Weights and is functionally equivalent to Dominance Analysis and Shapley Analysis. Stats iQ's regression interface is now updated to highlight Relative Importance, an extension of regression that is best practice for survey data analysis. This is an easy and approachable implementation of Relative Importance, and it will put this analysis (and regression as a whole) in many more analysts' hands.
To learn more about this feature release click here.
Cost Analysis for Conjoint
Last modified: September 1, 2020
Conjoint users will be able to perform advanced cost analysis using the results from their conjoint study. This feature allows users to configure the cost associated with each conjoint level, and view a cost-benefit analysis chart. Users will also be able to view the optimal package within their desired maximum cost value.
To learn more about this feature release click here.
Multi-variable Raked Weighting Updates
Last modified: July 1, 2020

To learn more about this feature release click here.
Employee Engagement Printed Reports
Last modified: June 3, 2020

To learn more about this feature release click here.
EX Enhanced Anonymity
Last modified: June 3, 2020

To learn more about this feature release click here.
Improved Exports for Crosstabs
Last modified: April 1, 2020
To learn more about this feature release click here.
Topic Libraries in Text iQ
Last modified: April 1, 2020

To learn more about this feature release click here.
Customizable Full Record View in CX Dashboards
Last modified: April 1, 2020
The new full record view can be invoked from either the Record Grid or Response Ticker. If Ticketing is enabled on the brand, the 'Ticket' tab can be used to update status or add notes to the ticket. Based on configuration, 'Email' tab can be used to close the loop with the customer.

Advanced Stats iQ Analysis of Text iQ Results
Last modified: April 1, 2020
Significance Testing for Heatmap Widgets
Last modified: April 1, 2020

To learn more about this feature release click here.
New Data Mapper and Datasets in Employee Engagement Dashboards
Last modified: February 5, 2020
To learn more about this feature release click here.
Significance Testing for Question List and Scorecard Widgets
Last modified: January 8, 2020
CX Benchmark Editor
Last modified: November 6, 2019
To learn more about this feature release click here.
TURF Analysis
Last modified: November 6, 2019
Conjoint Preference Share Report
Last modified: November 6, 2019
Track Time Between Ticket Statuses
Last modified: August 7, 2019
Conjoint: Willingness to Pay
Last modified: August 7, 2019
Conjoint Conditional Pricing
Last modified: July 3, 2019
Conjoint Specific Design
Last modified: July 3, 2019
Mean Comparisons
Last modified: June 5, 2019
Focus Areas for EX
Last modified: June 5, 2019
CX Reputation Management MVP
Last modified: May 1, 2019
Dashboard Distribution Reporting
Last modified: May 1, 2019
XM Workflows Integrations: Wave 1
Last modified: April 3, 2019
Focus Areas for CX
Last modified: April 3, 2019
Scheduled Emails for Reports
Last modified: April 3, 2019
Improved Text iQ Sentiment Model
Last modified: March 14, 2019
Dynamic Update of Response Data from Multiple Sources in EX Dashboards
Last modified: March 14, 2019
Multiple Source Support for EX Widgets
Last modified: March 14, 2019
New EX Dashboard Experience
Last modified: February 6, 2019
Reports: Multiple Sources Per Visualization
Last modified: February 6, 2019
Enhanced Crosstabs
Last modified: January 2, 2019
Simple Rolling Metrics Support in Dashboards
Last modified: January 2, 2019
Full CX integration into the XM Platform
Last modified: December 5, 2018
EX Demographic Breakout Widget
Last modified: November 7, 2018
Rolling Averages in CX Dashboards
Last modified: November 7, 2018
Rolling Averages has been updated to pull in prior data into the first periods of the rolling window to improve the results by making each data point equivalent. For example, If you are calculating a rolling 3 month average on a year of data, previously the simple rolling average value first month, January, would only have been computed from data in January. Going Forward, it will be computed from data in November, December, and January, assuming that data exists.
In addition, we soon plan to roll out a new function called Rolling Metrics which enables the rolling algorithm to be applied to any metric and weights every data point in that rolling metric equally. Both features will be released for a time, and then we plan to deprecate Rolling Averages.
Stats iQ: Cluster Analysis
Last modified: October 7, 2018
Reports: Conditional Visualization Display
Last modified: October 3, 2018
New Dashboards Look and Feel
Last modified: October 3, 2018
New Data Mapper and Datasets in Customer Experience Dashboards
Last modified: October 3, 2018
Email Private Pages from CX Dashboards
Last modified: October 3, 2018
V2 Distribution Reporting
Last modified: October 3, 2018
Reports: Configurable Table Styles
Last modified: September 3, 2018
XM Mobile
Last modified: September 3, 2018
Reports: Conditional Widget Display
Last modified: August 1, 2018

Reports: Rolling Metrics
Last modified: August 1, 2018
Reports: Font Options
Last modified: August 1, 2018
Reports: Blank Space and Divider Widgets
Last modified: August 1, 2018
Reports: Saved Filters
Last modified: August 1, 2018



Reports: Denominator Choice for Multi-Select Fields
Last modified: August 1, 2018

Conjoint Analysis (Self Service)
Last modified: August 1, 2018
Reports: Row/Column Total Controls
Last modified: August 1, 2018
Saved Filters on CX Dashboards
Last modified: August 1, 2018
Text iQ in EX
Last modified: August 1, 2018

EX Dashboard Widget Export Improvements
Last modified: August 1, 2018
Text iQ Next Gen Preview
Last modified: June 5, 2018
The next generation of the Qualtrics Text iQ tool is now available in Preview for all Text iQ users. Users can opt in and out of the preview experience at will, and new features will be added until the experience is complete. Features in the initial preview include and updated look and feel in the comment list for easier reading, the first release of topic hierarchies in Text iQ, and the ability to add additional fields to the comment list for a richer at-a-glance record view.

Denominator Choice for Multi-Select Fields
Last modified: May 2, 2018
For multi-select questions, many users prefer to report percent-based metrics based on the number of total selections made, some prefer to report based on the number of respondents who answered the question. Now Reports users can choose whichever denominator is best for any situation as well as show percentages alongside data points. This feature is also available as a report setting.

Row/Column Total Controls
Last modified: May 2, 2018
Images from Libraries
Last modified: May 2, 2018
Images can now be added from a user’s personal or brand-level library to any report. Click here to learn more about how to use this feature.
Dynamic Piped Text for Reports
Last modified: May 2, 2018
Piped Text reduces repeatable reporting tasks such as inserting question text or total number of respondents directly from the source project. Instead of inserting elements that otherwise need to be re-inserted or updated every reporting cycle into a new report, the report creator can easily insert a variable to represent the data then use the variable in place of the element in the report. Click here to learn more about how to use this feature.

Text iQ Larger Dataset Support
Last modified: May 2, 2018
These improvements to Text Tools responsiveness are now available to Basic Text clients as well as all Text iQ clients. In the past, topic changes were made and applied each time a single topic was updated, resulting in frustrating delays between completing one change and starting another. Now Text iQ includes a new layer between the Text iQ UI and the phase where responses are updated with topic changes so that a large number of changes can be immediately made in the Text UI and then applied as one big batch to responses.

Improved PDF Exports
Last modified: April 4, 2018
Everyone exporting a Results Report to PDF to print, email, or share it now has a dramatically improved export experience. PDF exports are now cleaner and more attractive, and generating those reports in Qualtrics is more reliable than ever before.
Text iQ Sentiment Analysis Update
Last modified: April 4, 2018
Qualtrics is committed to always expanding and improving every part of Text iQ, from the visualizations to the topic model, to the accuracy and reliability of Sentiment Analysis. Today, Qualtrics is proud to announce a major update to its Sentiment Analysis engine. We have added a new neural network-based classifier to the lexicon-based classifier already in Text iQ. Text iQ automatically chooses the classifier that gives the highest confidence sentiment score, resulting in an accuracy increase of up to 23%. Qualtrics Text iQ now performs better than any benchmarked competitor in the sentiment analysis of Qualtrics-collected English-language.
Dynamic Filters
Last modified: April 4, 2018
Qualtrics now enables dynamic filters on dashboards. Users rarely use a single filter on their data and in the past users had no idea what filter options would result in no data due to other filters applied on the page. Now when using filters, there is clear demarcation in the options that do have data available, vs. those that do not.

Stats iQ Automatic Sampling of Large Datasets
Last modified: March 5, 2018
Analyses of large datasets can take a long time. Stats iQ now automatically samples large datasets on the fly to reduce analysis weight times.
For example, an analysis in a dataset of 1M rows might be sampled down to only 50K rows. It will complete much faster, and in the vast majority of cases the statistical finding will be the same as if the full dataset had been used.
Users will have the ability to change the sample size or turn off sampling entirely in a given card or across the entire dataset.
Learn more in the sampling section of our support pages.

Text iQ Numeric Sentiment Update
Last modified: March 5, 2018
To make reporting on sentiment analysis even easier and more flexible, Qualtrics adds two new numeric fields for Sentiment Analysis that can be acted and reported on in Results, Reports, and Dashboards. This allows users of Qualtrics reporting to more easily report on certain metrics, such as mean and distribution, driver/correlation analysis, top/bottom box, and other numeric calculations.

Static Response Weighting for Dashboards
Last modified: March 5, 2018
Users now have more choices for Qualtrics response weighting. Users can choose dynamic weights, which are calculated on-the-fly to make sure that the weights meet the desired proportions (legacy functionality) or specify a static weighting value for each population they want to weight. This new option, Static Weighting, will not be recalculated by Qualtrics. For more information on response weighting, see this help article.

Reports Response Weighting
Last modified: February 7, 2018
If Response Weighting has been configured for a project in the Data & Analysis tools, reports will now optionally show weighted metrics. Use Settings to turn weighting off or on for the entire report, and add or remove weighting from individual visualizations in that visualizations’ options. Click here to view support documentation on this feature.
Passcode-Protected Public Reports
Last modified: February 7, 2018
For reports that benefit from public sharing but need a little extra protection, Reports now offers optional passcode protection on public report links. Specify the unique passcode for a shared report and Qualtrics will require the viewer to enter the passcode before they can view that public report. Click here to view support documentation on this feature.

User-Specific Report Preferences
Last modified: February 7, 2018
Report creators can now save and apply their own personal report style defaults to every report they create. Rather than applying default settings per report, the report creator’s settings will be automatically applied to each report created, and can then be customized per report or per visualization. Default setting include color palettes, decimal precision, spacing preferences, default visualizations, and more. Click here to view support documentation on this feature.

Copy Dashboards within Employee Experience Projects
Last modified: February 7, 2018
Now with a single click you can create a copy of your entire dashboard within your Employee Engagement projects. Previously users had no way to copy dashboards within an existing project and were required to build unique dashboards. This new feature empowers you to simply navigate to the dashboard you would like to duplicate and choose the “Copy dashboard” option from the dashboard menu. By clicking this button, Qualtrics will create an exact copy of that dashboard with all of the same pages, layouts, and content. Click here to view support documentation on this feature.

Number Chart Allows Comparison to Previous Time Period
Last modified: February 7, 2018
Number Charts allow comparing results to a previous time period so users can quickly determine if performance is declining or improving. It respects the page page filters as well so users can explore different time periods. Click here to view support documentation on this feature.

CSV Upload for External Data or Benchmarks
Last modified: February 7, 2018
Qualtrics now allows uploading external data directly through a .csv in the fieldset. So when users need to bring in external data (e.g. benchmarks) to supplement data collected in the survey, it’s now easier than ever. No need to create a fake survey to import the data, just import it to the fieldset directly. Click here to view support documentation on this feature.

Text iQ Speed Enhancements
Last modified: January 3, 2018
These improvements to Text iQ responsiveness help all Text iQ clients but are especially designed to make the UI for Text iQ snappier for analyzing 100k-10MM responses. In the past, topic changes were made and applied each time a single topic was updated, resulting in frustrating delays of moments up to hours between edits for very large response sets. Now Text iQ includes a new layer between the Text iQ UI and the phase where responses are updated with topic changes so that a large number of changes can be immediately made in the Text UI and then applied as one big batch to responses.

Text iQ Extended Query Operators
Last modified: January 3, 2018
For even more control over the scope of every text analysis topic, all Text iQ users will be able to use "near", search phrases, and exact search phrases in topic queries. In addition to the existing “and”, “or”, and “not” operators in queries, the order and proximity of text between operators will be considered. In addition, these order and proximity restrictions can be softened using the near operator, “~#”, where # is a number between 0 and 99. Furthermore, results can be narrowed by exact match searches using double quotes. All new operators can be combined with the existing query options. Click here to view support documentation on this feature.

Upgraded Import Capability
Last modified: September 6, 2017
Employee Engagement and Employee Pulse Integration into the XM Platform
Last modified: August 16, 2017
XM Reporting Enhancement
Last modified: August 16, 2017
Static Response Weighting for Reports
Last modified: March 5, 2017
Users now have more choices for Qualtrics response weighting. Users can choose dynamic weights, which are calculated on-the-fly to make sure that the weights meet the desired proportions (legacy functionality) or specify a static weighting value for each population they want to weight. This new option, Static Weighting, will not be recalculated by Qualtrics. For more information on response weighting, see this help article.

Action & Improvements
Transactions Support in XM Directory Loader Task
Last modified: August 3, 2022
The Load data into XM Directory task allows you to map data imported into Qualtrics to your XM Directory. This update will extend the tasks's support to import transactional data.
EX Action Planning 2.0
Last modified: June 1, 2022
This feature will update the EX action planning feature, including updates to the action planning UI.
Restrict Ticket Reassignments to be within a Ticket Group
Last modified: June 1, 2022
Adding the ability to restrict ticket reassignment so it can only happen within the same ticket group.
Improvements to Load to Data Project Task
Last modified: April 6, 2022
This update introduces the ability to export surveys from a different brand with either the Extract Responses from Survey Task or Load to Data Project Task. Users will be able to use survey data that was shared from another brand as an always up-to-date source of supplemental data in an imported data project that can be used across multiple programs and dashboards.
Start and Stop Times for Scheduled Workflows
Last modified: April 6, 2022
Users can currently schedule a workflow to be run at a certain day and time on a daily, weekly or monthly frequency. However, there are situations when you may want more options and fine-grained control to schedule a workflow. Workflow start and stop time options will provide additional control and flexibility, so you don’t have to remember to start or stop running workflows.
Workflow Response Export Automation
Last modified: March 2, 2022
Extract responses from surveys and load them to your SFTP server automatically.
Load to SFTP Task
Last modified: March 2, 2022
To learn more about this feature release click here.
Concept Testing
Last modified: February 2, 2022
Ticket Groups Auto Role Assignment with Multiple User Attribute Values
Last modified: December 1, 2021
This feature introduces the ability to use Ticket Groups auto role assignment with multiple user attribute values. Ticket Groups will now be created both when a single attribute or a user attribute contained in a list matches the conditions set up for the Ticket Group.
Email Templates in XM App Ticketing
Last modified: October 6, 2021
To learn more about this feature release click here.
Ticket Reminders for Teams Assigned as the Ticket's Owner
Last modified: October 6, 2021
Consolidate Existing Directory Contacts
Last modified: October 6, 2021
Extension of the Automatic Deduplication feature to allow users to deduplicate existing directory contacts to manage their directory.
To learn more about this feature release click here.
Journeys Widget Improvements
Last modified: October 6, 2021
Calculate Metric Task with Topics & Sentiment Filtering
Last modified: October 6, 2021
PGP Encryption for SFTP File Extraction in xFlow
Last modified: September 1, 2021
To learn more about this feature release click here.
New Type of Authentication for SFTP File Extraction in xFlow
Last modified: September 1, 2021
Right now, the Extract data from SFTP files task requires you to use the SFTP server's username and password. However, with this update, you will be allowed to specify an SSH key instead.
"Actions" to be renamed "Workflows"
Last modified: September 1, 2021

To learn more about this feature release click here.
Actions Tab in Engagement Projects
Last modified: July 7, 2021
Some examples of actions that EmployeeXM users may want to set up:
- Alert HR if a survey response contains mention of harassment, or other sensitive key words.
- Alert HR if an employee wants HR to follow up on their response about a sensitive issue.
- If an employee opts in to receive emails about CSR initiatives at the company in the engagement survey, send a followup email to the employee about CSR initiatives.
- Update HRIS system from demographic questions in the survey using the web services task.
- If an employee opts to participate as a mentor/mentee in an internal mentorship program, notify HR.
To learn more about this feature release click here.
Calculate Metric Task Support for CX Dashboards
Last modified: July 7, 2021
The calculate metric task can now be used to calculate trends on CX Dashboard fieldsets.
To learn more about this feature release click here.
TextFlow (Text iQ-based Actions)
Last modified: July 7, 2021
Trigger automated actions based on topics in customer feedback.
- Send a Slack message or file a Zendesk ticket when feedback comes in pertaining to one of your Text iQ topics.
- Trigger actions when a topic’s occurrence exceeds user-defined thresholds. For example, set up an alert when more than 10 feedback is received on “safety hazard” within a week.
- Trigger actions based on certain sentiments detected when responses come in for particular topics.
- Send weekly summary notifications about the frequency at which topics of interest were detected in feedback.
To learn more about this feature release click here.
Action Idea Boards
Last modified: July 7, 2021
To learn more about this feature release click here.
Commenting On & Tagging Responses
Last modified: July 7, 2021
Detailed Status for API Contact Transactions and Imports
Last modified: April 7, 2021
To learn more about this feature release click here.
Detailed Status for XM Directory Contact Imports
Last modified: April 7, 2021
To learn more about this feature release click here.
Automated Action Templates
Last modified: April 7, 2021
- Easily create new, useful actions.
- Leverage expert opinions about industry standards for automated actions in different scenarios.
- Assist with GTM.
Users will be able to click on each template, see help content, and complete configuration of the template in easy steps.
To learn more about this feature release click here.
Bulk Ticketing Permissions
Last modified: January 6, 2021
To learn more about this feature release click here.
XM Mobile: Response Filters
Last modified: January 6, 2021

To learn more about this feature release click here.
Custom Javascript Task
Last modified: January 6, 2021
A new task in Actions that will enable you to setup a scripting task, which can be used for data transformations.
To learn more about this feature release click here.
Web Service Task Updates
Last modified: January 6, 2021
- The ability to capture response data for piped text.
- Credential manager integration.
- Clearer JSON authoring.
- A new and refreshed user experience.
To learn more about this feature release click here.
Manual Execution Option for Scheduled Actions
Last modified: November 4, 2020

To learn more about this feature release click here.
Ticketing in the XM App
Last modified: October 5, 2020
You can now perform ticketing functionality in the XM app.
To learn more about this feature release click here.
Response Volume Notifications
Last modified: October 2, 2020

To learn more about this feature release click here.
Survey Definition Event
Last modified: September 2, 2020
Allows you to trigger Actions based on changes to survey definitions, such as survey activation, deactivation, or publication. For example, you could send a response summary notification when a survey closes, or send notice to an administrator when a survey is activated or published.
To learn more about this feature release click here.
Ticket Permissions
Last modified: July 1, 2020

To learn more about this feature release click here.
Frontline Feedback: Create Request Action
Last modified: July 1, 2020
Frontline Feedback is now part of the Qualtrics Actions Framework. Create a new Frontline Feedback request from any survey, or other event in Qualtrics. This allows Frontline Feedback to be used anonymously for public suggestions, or compliment an existing relationship survey to allow for action planning.
To learn more about this feature release click here.
Text iQ for Tickets
Last modified: March 4, 2020
To learn more about this feature release click here.
Ticket Escalations Using Org Hierarchy
Last modified: February 3, 2020
To learn more about this feature release click here.
Dynamic Ticket Status Options
Last modified: November 6, 2019
Advanced Ticketing Root Cause Enforcement
Last modified: November 2, 2019
EX Action Planning User List Widget
Last modified: October 2, 2019
EX Guided Action Planning
Last modified: September 4, 2019
Ability to Disable Ticket Exports for a Brand
Last modified: August 7, 2019
Ability to Disable Subtickets for a Brand
Last modified: August 7, 2019
Actions Platform - JSON Event
Last modified: June 5, 2019
Email Templates for Ticketing
Last modified: April 16, 2019
MS Dynamics CRM Integration
Last modified: April 3, 2019
Action Planning for Customer Experience
Last modified: March 14, 2019
EX Action Plan Reporting
Last modified: January 2, 2019
Ticketing Email Composer Update
Last modified: January 2, 2019
Ticket Reminders
Last modified: January 2, 2019
Ticketing Templates
Last modified: November 7, 2018
Distribute Survey Task
Last modified: October 3, 2018
Tickets Event
Last modified: September 3, 2018
Ticketing 2-Way Email Status Change
Last modified: August 1, 2018
Ticket Highlight Summary
Last modified: August 1, 2018


Ticket Notifications - Turn On/Off by Brand
Last modified: August 1, 2018
Closed Loop Assignment Notification Settings
Last modified: August 1, 2018
Closed Loop Mobile App Email Support
Last modified: August 1, 2018
Recode Values for Ticket Reporting
Last modified: August 1, 2018

Ticket Forwarding
Last modified: August 1, 2018

CX Bulk User Management - User Directory
Last modified: July 11, 2018
Recode Editor for Ticket Reporting Fieldsets
Last modified: July 11, 2018
Ticket Forwarding
Last modified: July 11, 2018
Ticket Queues
Last modified: April 4, 2018
Closed Loop Follow-Up Mobile App SSO Support
Last modified: April 4, 2018
Disable Email for Closing the Loop
Last modified: April 4, 2018
2-Way Email in Ticketing
Last modified: February 7, 2018
Qualtrics now allows customers to track entire email conversations through the ticketing product. Previously, users could send an initial email from the ticketing app, however, responses would come back to their regular email inbox. With this feature, email responses will go straight into the ticket so that the entire conversation is tracked in the ticket activity, including any attachments that the customer added to the email. Click here to view support documentation on this feature.
Salesforce Integration V2
Last modified: February 6, 2018
Email Task in Actions Page
Last modified: February 6, 2018
Actions Reporting
Last modified: February 6, 2018
Integrations
Facebook Messenger Workflow Event & Task Deprecation
Last modified: August 3, 2022
To learn more about this feature release click here.
Microsoft Excel Task
Last modified: August 3, 2022
Security Improvements for Webservice Task
Last modified: July 6, 2022
Customers will be able to add more security mechanisms when using the Webservice Task. These include using the new secure mTLS authentication and the ability to permit or limit certain domains.
To learn more about this feature release click here.
Salesforce Response Mapping User Experience Improvements
Last modified: April 6, 2022
Introducing a new user experience for the Salesforce Response Mapping Task. This update will have all the same functionality, but with an improved look and feel.
ServiceNow Event Enhancements
Last modified: March 2, 2022
To learn more about this feature release click here.
Extract Data From SuccessFactors Task API Migration
Last modified: January 5, 2022
The Extract Data from SuccessFactors task is being updated to use a different API. This will require users to update their configurations and may result in some fields that are no longer supported.
Marketo Extension Update
Last modified: December 1, 2021
This update to the Marketo extension improves the existing activity update functionality to meet our new design standard. We will also add the ability to create a new lead in Marketo, rather than simply updating leads.
Google Drive Data Import with xFlow
Last modified: October 6, 2021
To learn more about this feature release click here.
Google Sheets Integration
Last modified: October 6, 2021
Introducing the ability to transfer survey results into rows in Google Sheets. This integration provides an automated workflow using actions to make it easy to transfer results as they come in into Google Sheets in real-time.
This integration will also contain lookup capabilities; for example, let's say you have another sheet with a list of gift cards you want to assign by email. You can use the Google Sheets task to look up the gift card code in that sheet so you can send this gift card information in an email.
To learn more about this feature release click here.
Google Calendar Extension
Last modified: October 6, 2021
This feature will allow Qualtrics users to select available times on a user's Google Calendar.
To learn more about this feature release click here.
Zendesk Event Trigger
Last modified: July 7, 2021
You can now trigger a workflow based on events in Zendesk (e.g., ticket assignee is changed).
To learn more about this feature release click here.
Slack Task Direct Messaging
Last modified: June 2, 2021
The Slack task now allows individual users to be sent messages directly, rather than to just channels.
XML & Multi-Credential Support for the Web Service Action Task
Last modified: June 2, 2021
The web service action task now supports XML syntax and highlighting when calling out, extracting chained piped text from responses, and multiple credentials.
SAP SuccessFactors Employee Sync
Last modified: April 7, 2021
See the Extract Data from SuccessFactors Task and Load Users into EX Directory Task support pages.
SSO Self-Serve for SAML
Last modified: January 6, 2021

To learn more about this feature release click here.
ServiceNow Actions Event
Last modified: January 6, 2021

To learn more about this feature release click here.
Automated Response Imports
Last modified: June 3, 2020
To learn more about this feature release click here.
Facebook Messenger Integration
Last modified: January 8, 2020
To learn more about this feature release click here.
XMD Automations Scheduling Enhancements
Last modified: November 6, 2019
XMD Gigya Integration
Last modified: November 6, 2019
To learn more about this feature release click here.
XMD Automations Run Management Phase 1
Last modified: October 2, 2019
Response Exports Google Sheets Integration
Last modified: June 5, 2019
Updated Raw Data Export APIs for Research Core
Last modified: October 3, 2018
Predictive Intelligence Engine
Text iQ Bubble Widget Integration for Employee Experience Dashboards
Last modified: July 7, 2021
To learn more about this feature release click here.
CX Dashboard Notifications: Enterprise Features
Last modified: April 7, 2021
With this release, we expand our dashboard notifications with support for roles, user attributes, group-by and customer metrics to make the dashboard notification setup even easier. CX programs cater to many different people with different levels of access and need for data. Our weekly digest breaks this down to make sure you see the right data in the right place.
To learn more about this feature release click here.
Stats iQ: Overhaul of Ranks concept
Last modified: April 1, 2020

To learn more about this feature release click here.
Stats iQ: Localization
Last modified: January 8, 2020
Text iQ Support for Dutch, Thai, Simplified Chinese, and Korean
Last modified: December 4, 2019
Stats iQ: Integration with Text iQ
Last modified: November 7, 2019
To learn more about this feature release click here.
Text iQ Bubble Widget Integration in CX Dashboards
Last modified: October 2, 2019
Text iQ-powered Survey Flows
Last modified: July 3, 2019
Stats iQ: Integration with CX Dashboards
Last modified: April 16, 2019
To learn more about this feature release click here.
Text iQ Multi-Language Sentiment
Last modified: February 6, 2019
Text iQ Customer Experience Dashboard Integration (Link to Next Gen Text iQ)
Last modified: November 7, 2018
Next-Gen Text iQ Preview Experience for Basic Text Users
Last modified: October 3, 2018
- Hierarchical Topics: Organize topics into parent groupings
- Adding Fields to Record Grid: View other fields from a survey right next to the text being analyzing in the record grid
- Sort Responses by Recorded Date
- Default to Selected Question: After choosing a field to analyze, that question will be the default upon returning to Text iQ.

Manual Topic Editing and Sweeper View for the New Text iQ
Last modified: September 3, 2018
Topic Export and Import for the New Text iQ Preview Environment
Last modified: September 3, 2018
It’s now even easier to share Text iQ topic definitions between projects using Topic Export and Import. In the New Text iQ Preview, topic definitions can be exported from any field and then imported into any other field as a convenient starting point for analysis or an easy way to keep topic sets aligned across projects.

EX - Text iQ Integration
Last modified: September 3, 2018
Text iQ Next Gen Preview
Last modified: August 1, 2018
Qualtrics continues to deliver rapid updates to the next generation of the Text iQ tool. Users can opt in and out of the Preview experience at will, and features are consistently added to the Preview experience. Recently delivered features include:
- Bubble Chart
- Constellation Chart for Exploring Recommendations
- Improved Recommendations Engine
- Topic-level Sentiment
Stats iQ: Relative Weights Analysis
Last modified: July 11, 2018
Stats iQ: Workspace-level Privacy and Sharing Controls
Last modified: July 11, 2018
Next-Gen Text iQ: Model Exploration, Topic Hierarchies, and Topic-Level Sentiment
Last modified: April 3, 2018
Stats iQ: Sampling of Very Large Datasets
Last modified: October 16, 2017
EX - Stats iQ Integration
Last modified: September 6, 2017
Text iQ Speed Enhancements
Last modified: September 6, 2017
Platform Technology
Schedule Automated Job to Anonymize Responses
Last modified: August 3, 2022
This feature allows the Data Compliance Administrator (DCA) to anonymize the common metadata fields in survey responses and break the connection between the recipient record and the response records being anonymized. DCAs will be able to set up anonymization rules that can be started manually or scheduled to run automatically.
Expanded Free Features
Last modified: July 6, 2022
To learn more about this feature release click here.
Unified Benchmark Editor
Last modified: July 6, 2022
This update contains improvements for the Benchmark Editor for CX and EX dashboards.
Pinned Widgets on Home Page
Last modified: July 6, 2022
To learn more about this feature release click here.
Segment Templates
Last modified: June 1, 2022
- High Value: Value focused segment (transaction amount)
- New: Time/Journey Focused segments (eg early/late/after-sales customers)
- High Volume: Engagement focused segments (transaction count)
- At-Risk: Experience-focused segments (promoters/detractors)
To learn more about this feature release click here.
xFlows Based on Segments
Last modified: June 1, 2022
Onboarding Tour
Last modified: May 4, 2022
This feature will add a brief tour for how to navigate the platform (e.g., menu, account settings, help) to new users after they accept the Terms of Service. The tour will end with some general suggestions on how to get started, depending on what the user is in the product to do, and will link to a new user landing page in XM Basecamp.
Brand Admins will have the ability to disable this.
In-Product Dynamic Help Window
Last modified: May 4, 2022
In its current state, the in-product help modal is merely a landing page that provides links to support resources that take the user outside of the product and requires additional work for the user to find a helpful resource from there. Updates to the in-product help modal will provide users with curated content based on where they are on the product and allow users to search and view support pages directly in the help modal.
To learn more about this feature release click here.
Response Retention Policy
Last modified: May 4, 2022
To learn more about this feature release click here.
Well-being at Work XM Solution
Last modified: April 6, 2022
To learn more about this feature release click here.
Termination of Inactive Free Accounts
Last modified: April 6, 2022
Qualtrics will delete free accounts that have been inactive for 12+ months. If a free account owner has not logged in for 12 months, they will be notified that their account will be terminated, and their surveys and response data will be deleted in 30 days. To retain access to their accounts, users will simply need to login before the 30 days is up. Users will receive follow-up alerts at 15 days and 5 days in advance of deletion to provide ample opportunities to retain access.
To learn more about this feature release click here.
Importing 360 Responses
Last modified: April 6, 2022
Multi-Select Workflows for Bulk Operations
Last modified: April 6, 2022
This feature introduces the ability to multi-select a set of workflows and apply bulk operations (disabling, enabling, or deleting) in one click.
To learn more about this feature release click here.
Display Dashboards within Dashboards Projects on Projects Page
Last modified: April 6, 2022
This feature displays all the dashboards under a specific dashboard project on the Projects page. Users will also be able to see these dashboards displayed on the Recent projects list on the Home page, and be able to search for them on both the Projects page and Home page.
To learn more about this feature release click here.
EX25 XM Solution
Last modified: April 6, 2022
To learn more about this feature release click here.
Self-service SMTP configuration
Last modified: March 2, 2022
To learn more about this feature release click here.
Transaction Imports in the XM Directory User Interface
Last modified: March 2, 2022
To learn more about this feature release click here.
Flagging xFlow Event Failures
Last modified: March 2, 2022
Users will be able to receive email notifications when a workflow trigger fails to initiate an automation. Users can currently receive notifications for failed workflow tasks - this update will extend the same notification options for events.
To learn more about this feature release click here.
Advanced Identity Resolution and Consolidation
Last modified: February 2, 2022
This feature extends the capabilities of the automatic deduplication feature in XM Directory settings to allow users to configure up to three rules to consolidate the profiles across distributed imports. This will help build a comprehensive profile of a contact, allowing you to better understand your contacts and maintain good directory hygiene.
Search on Homepage
Last modified: February 2, 2022
DX Guided Workflow Intercept Approval Process
Last modified: January 5, 2022
Display Workflow Template Catalog in Survey Projects
Last modified: December 1, 2021
Currently, when a user clicks the button to create a new automated workflow in Global Actions, the catalog is displayed, allowing the user to create a workflow from scratch or from a template. This work will add this experience to users creating workflows in a survey project context.
Mobile SDK Developer Enhancements
Last modified: December 1, 2021
EX Dashboard Translations
Last modified: November 3, 2021
Workflows Sharing
Last modified: November 3, 2021
PGP Encryption for File-based Data Automations
Last modified: September 1, 2021
Adding support for PGP encryption in file-based data export and import automations, which enables better data privacy.
To learn more about this feature release click here.
Person Metadata Display Logic in 360 Reports
Last modified: August 4, 2021
To learn more about this feature release click here.
Page-Level Dashboard Enablement for XM App
Last modified: August 4, 2021
Introducing the ability to enable only a subset of dashboard pages for the XM App, rather than a whole dashboard. This will optimize your experience so you and your users only see only the pages that are designed with mobile in mind.
To learn more about this feature release click here.
Platform support for Bahasa Indonesia and Bahasa Malaysia
Last modified: July 7, 2021
Currently Bahasa Indonesia and Bahasa Malaysia were supported as languages in dashboards, tickets, 360, and surveys. We've now broadened support for these languages to include the user interface of the entire platform. This does not include native Text iQ support.
To learn more about this feature release click here.
Improvements to Engagement Dashboard Data Permissions
Last modified: June 2, 2021
Delegated permissions let you assign dashboard permissions for individuals allowed to view data outside of their hierarchy unit. After being added, delegates will appear in their assigned units in the hierarchy. Delegate responses will not be tied to the unit for reporting purposes, but the inclusion of the delegate position will aid in quickly and dynamically permissioning these employees to see the appropriate dashboard data. After adding delegates, you can assign them dashboard permissions using roles.
To learn more about this feature release click here.
Improved Response Ticker Widget
Last modified: April 7, 2021
Customizing label names
We’ve added the ability to customize the labels that are applied to the content that is in the ticker so that users don’t have to use the default labels in the fieldset. This allows editors to add context to their content, e.g., what question was asked, without exposing backend fields to the end user or needing to recache a dashboard to fix wording.
Before

After

Ability to apply a ticker value label
We’ve added the ability for editors to add a label to their ticker value so that consumers have context for what the ticker value represents; for example, overall sentiment or CSAT score. Consumers will see this label when they hover over the ticker value.

"View full record" moved under a menu
To get ready for future improvements that will allow users to take more actions on responses they see in widgets, we’ve moved "View full record" behind a menu ( ⋯ ) that shows on each ticker card. This option will only show for users that have the “Show full response when clicked” option is enabled in the widget editing pane.


Show ticker value on hover option is removed
In order to make the widget more accessible, the option to show value on hover has been removed from the widget editing pane. Widgets that currently have this option selected will show the ticker value by default.
Before

After

One File for All of a Survey's Distributions
Last modified: April 7, 2021
The distribution history is a list of all the recipients in a distribution along with the current status of each survey invitation and the individual link generated for them. This downloadable history helps you determine which recipients have started the survey, which have finished, and which did not receive the invitation.
Previously, the distribution history was only available per each specific email, SMS, or WhatsApp distribution. However, due to popular request, we're now introducing the ability to consolidate all of a survey's distributions into one file, saving the time and effort needed to assess your survey's success.
To learn more about this feature release click here.
Respondent Funnel Improvements
Last modified: February 3, 2021
New XM Program: Digital XM Solution for Commerce
Last modified: January 6, 2021
We’ve just made Digital Experience a turnkey program in Qualtrics. Now in less than 30 minutes, you can be gathering feedback from your entire website - understanding CSAT through each point along your customers’ journey, improving cart abandonment, and more.
In one program, Digital Experience managers will know the health and status of their program and have all the expert Qualtrics methodology set up and included in-the-box.
To learn more about this feature release click here.
Segmentation in XM Directory
Last modified: November 4, 2020

To learn more about this feature release click here.
Export Personal Data
Last modified: October 7, 2020
To learn more about this feature release click here.
WhatsApp Survey Distribution
Last modified: October 7, 2020

To learn more about this feature release click here.
Bulk User Responses Export API
Last modified: October 4, 2020
To learn more about this feature release click here.
Project Approval Workflow
Last modified: October 1, 2020

To learn more about this feature release click here.
New 360 Subject Reports
Last modified: September 3, 2020
Visibility into Remaining SMS Credits
Last modified: September 2, 2020

SMS credits for a whole license are also visible to brand administrators.

To learn more about this feature release click here.
Updated Gauge Chart User Experience
Last modified: September 2, 2020
The new chart also includes updated interactive styling to reduce noise and confusion about the state of the metric. The design fills with the color that the primary metric currently resides in. For example, if CSAT is 4.3 and green represents values above 4.2, the gauge fill is colored green.
When the consumer hovers on the chart, the range thresholds are revealed so that encoded data is included in the experience to help the consumer understand where they are with respect to the thresholds and their goal. This effect is to mitigate the problem that many charts have threshold ranges with 60% or more of the range represented as "red," which gives the visual impression that there is a problem when in fact the gauge sits in a "green" position. The interactive state also includes a tooltip that explains the numeric, colored threshold ranges. The hover state is displayed on export so that the threshold ranges are available in a non interactive state (e.g., PDF or print).
Before:

After:


XM Directory Role-Based Access Control - Directory Management
Last modified: September 1, 2020
To learn more about this feature release click here.
Changes to Number Chart Widget UX
Last modified: September 1, 2020

XM Directory Role-Based Access Control - Directory Access
Last modified: August 3, 2020
Dataset - Public API
Last modified: July 1, 2020
Conjoint / MaxDiff Report Sharing
Last modified: May 6, 2020
Users can publicly share all the reports on their Conjoint and MaxDiff project, protected by access code. The publishing feature can be used to to save the configuration of their report, such as configured simulator options. The report will always default to the saved configuration when opened, allowing users to share a structured version of the Conjoint or MaxDiff report.
To learn more about this feature release click here.
Enable Free Accounts Deactivation
Last modified: May 6, 2020
To learn more about this feature release click here.
XM Mobile: Touch / Face ID Lockscreen
Last modified: April 1, 2020

To learn more about this feature release click here.
EX - Deprecate Legacy Response Import and Legacy Response Export
Last modified: February 4, 2020
To learn more about this feature release click here.
ExpertReview: Response Quality V2
Last modified: January 8, 2020
To learn more about this feature release click here.
XM Mobile app: Sign in without a password
Last modified: January 8, 2020
XM Mobile App Localization
Last modified: December 4, 2019
XMD Data Isolation Phase 1
Last modified: November 6, 2019
Admin Dashboard - Content Engagement Report
Last modified: October 2, 2019
BX - Brand Tracker
Last modified: October 2, 2019
XM Directory Respondent Funnel
Last modified: September 4, 2019
Percentiles Metrics
Last modified: July 3, 2019
Filtered & Sampled Imports from EX Global Directory
Last modified: July 3, 2019
To learn more about this feature release click here.
ExpertReview - Response Quality
Last modified: June 5, 2019
Custom Opt Out Messages
Last modified: June 5, 2019
Analytics Engine
Last modified: May 1, 2019
Deprecate TLS 1.0 on Qualtrics.com
Last modified: April 3, 2019
XM Workflows Integrations
Last modified: April 3, 2019
iQ Platform ARS
Last modified: April 3, 2019
Self Service Dashboard Localization
Last modified: April 3, 2019
Ticket Workflows
Last modified: March 14, 2019
Data Mapper in EX
Last modified: March 14, 2019
The data mapper, which is used to map data into the EX dashboards, is getting a fresh look-and-feel. Along with a revamped interface, we will now be supporting the mapping of “Allow Text Entry” boxes, comment fields being marked sensitive, and a new multi-map UI that allows you to view a field’s mapping across all sources.

ExpertReview - Compliance Assist
Last modified: December 5, 2018
ExpertReview Compliance Assist enhances the AI-powered digital research assistant with a safety feature for Brand Admins to prevent sensitive and personally identifiable information (PII) from being collected. It provides 3 key functionalities:
- For the Survey Creator, Compliance Assist provides automatic detection and warnings on questions that may potentially collect sensitive information.
- For the respondents, Compliance Assist provides automatic detection of PII in their responses and real-time warnings to prevent them from accidentally submitting PII.
- For the data analyst who is analyzing the responses, Compliance Assist is able to automatically detect and flag responses that have PII or other sensitive information and redact the sensitive words and phrases.
See below how an organization can easily set up their account to track and prevent sensitive information from being collected. You can find more details in our support document here. In the Admin section, the Brand Admin has complete control over what topics, keywords, and formats to check for that would constitute Personally Identifiable Information.

Survey Creators are automatically warned if they ask questions considered sensitive by their organization.


The Respondent is warned in real time if they enter information that is considered sensitive.


The Data Analyst gets notified in real time if a response contains sensitive information and the type of sensitive information. It will also automatically redact the information if the Brand Admin has configured those topics for auto-redaction.

iQ Directory - Profile & Timeline View
Last modified: November 7, 2018
Certified XM Solution for Employee Engagement
Last modified: November 7, 2018
EX Import People Automation
Last modified: November 7, 2018
Product Research Solutions Pack
Last modified: November 7, 2018
iQ Directory - Multiple Directories
Last modified: October 3, 2018
EX Question Widget
Last modified: October 3, 2018
EX Heatmap Widget
Last modified: October 3, 2018
On-demand Data Deletion
Last modified: September 3, 2018
Group Flow Elements
Last modified: July 11, 2018
Audit Service Public API
Last modified: July 11, 2018
Experience Management Platform-wide Login Service
Last modified: July 11, 2018
Third-Party FedRAMP Security Certification
Last modified: July 11, 2018
Data Filtering Service
Last modified: July 11, 2018
Full 360 Product Integration into the XM Platform
Last modified: February 7, 2018
The Qualtrics 360 product is now completely integrated into the XM Platform. With the integration users can run their 360 programs along with all of the other Qualtrics solutions out of a single account. The entire interface has also been redesigned to provide a beautiful and delightful user experience throughout. For more details on the following improvements with the XM Platform integration please see the What’s New in 360 in XM page. Click here to view support documentation on this feature.
- Brand new Participant Portal with improved user navigation and workflows
- Fully localized admin interfaces
- Survey and message libraries
- Expanded survey options
- End of survey options
- Response viewer and editor
- Project sharing and collaboration

Search for User Roles
Last modified: February 7, 2018
When adding users to CX dashboards or managing roles, Qualtrics now allows searching through a list of roles to make it easy to find the role you are looking for. The list is also sorted alphabetically. Click here to view support documentation on this feature.
API OAuth for Non-Interactive Apps
Last modified: February 6, 2018
Website Feedback Accessibility Enhancements
Last modified: January 3, 2018
Qualtrics has added improved accessibility support for website feedback creatives. Visitors to websites with website feedback deployed, now have the ability to use keyboard-only navigation to interact with elements of a creative that is displayed when an intercept is triggered.
For example, on a PopOver creative, users can now use the Tab key to move between elements and use the Enter key to “click” elements of a creative (e.g., Submit Button, Cancel Button).
Beyond these updates, additional accessibility functionality can be achieved by following the HTML code samples provided here.
XM Navigation and Project Creation
Last modified: December 6, 2017
The Qualtrics Experience Management platform is now reflected in the projects list and create project workflows. Users can now see all their projects from every XM category clearly marked in one location. Most of the functionality on the projects list remains familiar, but with a refreshed look and feel.

Creating a project now shows all of the projects users have access to by XM category. These include options to start from scratch (i.e., “blank” projects) or utilize a project template that provides a valuable starting point with a project ready for data collection. These templates can save users dozens of hours of setup time while providing expert solutions for common research use cases.
Public API v3.14.5
Last modified: December 6, 2017
Public API v3.14.5 was released on November 17, 2017. This release included the following changes:
- V3 Get Contacts Import should return contact information that failed to import after status = complete.
- API create contact character limit (XM Platform Contacts) is no longer 6000 characters.
The public API v3.13.3 was released on October 31, 2017. This release included the following changes:
- Users can now create distribution links for a transaction batch. Example Usage: https://api.qualtrics.com/docs/generate-transaction-batch-distribution-links
- Users can now list the links for a set of distribution links created for a transaction batch. Example Usage: https://api.qualtrics.com/docs/list-transactional-distribution-links
Public API v3.13.0
Last modified: November 1, 2017
Public API v3.13.0 was released on October 20, 2017. With this release, users can now get transaction data from the get transactions in a transaction batch api by using a query parameter of “withDetails”. Example Usage: https://api.qualtrics.com/docs/get-transactions-in-a-batch
Public API v3.12.0 was released on October 13, 2017. With this release, users can now insert embedded data into a survey flow from the API. Example Usage: https://api.qualtrics.com/docs/insert-embedded-data-fields
Additionally, the Email Task in Actions page got a few useful upgrades:
- Ability to add multiple email addresses in the TO: field in Email task
- Ability to send immediately or ‘send after’ x hours
- Ability to view Source in the message box

Public API v3.11.0
Last modified: October 4, 2017
Public API v3.11.0 was released on October 03, 2017. With this release, users can now get contact email and response history at a directory and mailing list level.
- Example Usage: https://api.qualtrics.com/docs/get-contact-history
- Example Usage: https://api.qualtrics.com/docs/get-contact-history-in-mailing-list
The public API v3.10.0 was released on September 22, 2017. This release included the following changes:
- A timezone parameter has been added to the create and update user API.
- Brand permission data will now be obtained from Authorization Service.
Additionally, the WebService task is now generally available.

Multifactor XM Platform Authentication
Last modified: September 6, 2017
Public API v3.8.0
Last modified: August 2, 2017
Public API v3.8.0 was released on July 17, 2017. This release included the following changes:
- The Share Survey endpoint has been added to the V3 API, which allows a user to update a surveys collaboration permissions between users in a brand. Example Usage: Share Survey
- The Copy Survey endpoint has been added to the V3 API, which allows a user to copy a survey to the same user or another user. Example Usage: Copy Survey
Platform Technology
EX Support non-Email Unique ID
Last modified: September 3, 2018
Interested in the Qualtrics Preview Program? You can sign up here!
Collection & Conversations
Looping Actions
Last modified: July 7, 2021

Business Impact Optimizer
Last modified: October 5, 2020
Supplemental Data Service and Import Data Ingestion
Last modified: September 4, 2019
Autocomplete
Last modified: May 1, 2019
Analysis & Decisions
Location Level Reviews Project Type
Last modified: August 3, 2022
- Join Google reviews with non-review data via the Google Store Code field.
- Use multiple Google account credentials within one project (applicable for decentralized ownership models).
- Add Facebook reviews at the location level to enable a consistent data hierarchy.
This project type allows users to easily create and manage cross-source, location level customer feedback with improved location identifier between Google and other data channels. The new data hierarchy enables consistent filtering, user permissions, and roll-ups for CX dashboards across review & non-review sources to unlock a seamless multi-channel customer experience program.
To learn more about this feature release click here.
BX Automated Insights
Last modified: August 3, 2022
Action & Improvements
Events Based on Segment Membership Changes
Last modified: April 6, 2022
Example: A segment called “At-Risk Customers” looks for customers who have had 5 support calls (transactions) in the past 30 days. When a new contact is added to this segment a workflow can be triggered to create a Zendesk Ticket for the Concierge Agent to call the customer as part of a recovery campaign.
Agent Performance Widget
Last modified: December 1, 2021
Microsoft Teams Integration
Last modified: February 3, 2021
This feature will allow users to distribute and take Qualtrics surveys from right inside Microsoft Teams.
To learn more about this feature release click here.
Platform Technology
Run History Report Extractor Task
Last modified: July 6, 2022
Command Center for Customer Care
Last modified: December 2, 2020
Leading organizations do not view customer support as merely a cost center, but rather an opportunity to impact customer experience precisely where the rubber meets the road. Through the Qualtrics Customer Care Salesforce extension, organizations will be able to empower frontline agents, increasing employee engagement while gathering key feedback from varied perspectives.
Collection & Conversations
Frequent Pulse for HR and Senior Leaders
Last modified: August 3, 2022
Receipt Scan Question Type
Last modified: July 6, 2022
This new question type leverages device camera/scanning capabilities to input transaction metadata (Ex: TransactionIDs) into the survey flow.
The transaction IDs can be used to decode (1) what the end customer purchased and (2) drive the survey logic + questions presented to them in the post transactional survey.
CX Relationship Health Collection
Last modified: June 1, 2022
- Summarizes the methodology and expected outcomes of a Relationship Health program.
- Recommends the appropriate catalog solutions that support this use case.
- Provides additional information to improve the program including thought leadership content, applicable integrations, and guides for setup of specific capabilities (i.e. XMD and TextIQ.
Slider Question Type Support in Simple Layout
Last modified: May 4, 2022
To learn more about this feature release click here.
DX Metrics
Last modified: May 4, 2022
The Digital Experience (DX) Metrics Methodology is a simplified approach to measure the foundation of meaningful digital experience.
The three metrics include:
- Sentiment
- Effort
- Success
Users can start by importing our scientifically validated questions from the Certified Library or use them from our digital XM solutions found in the product catalog. Once results come in, easily understand ROI by adding in your customer spend data, where relevant. Our research shows that increasing customer satisfaction results in up to a 37% increase in spend and decreasing effort results in up to a 23% increase in spend. The potential impact on a business’s bottom line is clear.
Automatic XM Directory Contact Creation from Mobile Intercepts
Last modified: May 4, 2022
To learn more about this feature release click here.
Bring your own MessageMedia accounts for SMS distributions
Last modified: March 2, 2022
To learn more about this feature release click here.
Bring your own Vonage and MessageBird accounts for SMS distributions
Last modified: March 2, 2022
To learn more about this feature release click here.
Send Reminders Widget
Last modified: November 3, 2021
This widget will allow frontline teams that manage customer accounts to see which of their customers have responded to a live survey, and send personalized reminders to those who have not yet responded.
Mentions in Frontline Feedback
Last modified: February 3, 2021
Analysis & Decisions
Metric Anomaly Detection in CX Spotlight Insights
Last modified: August 3, 2022
To learn more about this feature release click here.
Deprecation of "Import CSV" Option Within CX Dashboard Settings
Last modified: August 3, 2022
To learn more about this feature release click here.
Translation Support for Image Widgets
Last modified: July 6, 2022
To learn more about this feature release click here.
Piped Text Updates for New Printed Reports
Last modified: July 6, 2022
Currently in new printed reports, if piped text is included in question text/matrix statement text, it will appear within the widgets as [Field-FieldName]. This update instead translates the Piped Text into the proper value, for the following types of piped text:
- Subject Name
- Subject Metadata
- Smart Text (which will show the subject name)
To learn more about this feature release click here.
Page-level Display Logic in Printed Reports
Last modified: July 6, 2022
Currently in new 360 printed reports, display logic must be applied individually to each widget on a page. This update will allow users to bulk select the widgets they want to apply display logic to, and then apply logic to all widgets in the selected group.
To learn more about this feature release click here.
360 Printed Reports - Comparisons for Filter Groups
Last modified: July 6, 2022
To learn more about this feature release click here.
Updates to Dashboard Notification Management
Last modified: July 6, 2022
To learn more about this feature release click here.
Relative Importance Analysis for CX Key Drivers Widget
Last modified: July 6, 2022
To learn more about this feature release click here.
BX Opportunity Analysis Chart UX Improvements
Last modified: June 1, 2022
To learn more about this feature release click here.
Wave Based Weighting
Last modified: June 1, 2022
Upcoming and Rolling Time Window based Segments
Last modified: May 4, 2022
For example, users could search for all contacts that will be coming up for renewals between 6 months from now and the next 3 months. This helps to ensure that campaigns to understand the churn risk are only executed for people for whom there is sufficient runway to mitigate the risk.
To learn more about this feature release click here.
Create XMD Segments through CX Spotlight Insights
Last modified: May 4, 2022
CX Spotlight Insights helps CX admins discover important customer segments. XM Directory Segments help customers define customer segments to use them across Qualtrics, including distribution and dashboard filtering.
This feature allows admins to easily create an official XM Directory Segment from within CX Spotlight Insights when they find a segment they want to continue tracking across Qualtrics.
To learn more about this feature release click here.
XMD Contact Data in Dashboard
Last modified: May 4, 2022
To learn more about this feature release click here.
XM Directory Sampling with Survey and Email Activity
Last modified: May 4, 2022
To learn more about this feature release click here.
360 Printed Reports - Percentiles Metric
Last modified: April 6, 2022
Brand Drivers Analysis Widget Sorting Feature
Last modified: April 6, 2022
- Easily identify which drivers are strongest/weakest.
- Enable effortless performance comparisons across Brand Drivers Analysis widgets by being able to set a consistent ordering.
To learn more about this feature release click here.
Government Agency Benchmark
Last modified: April 6, 2022
Student Experience Benchmark
Last modified: April 6, 2022
CX Agent Performance & Support CSAT Benchmarks
Last modified: April 6, 2022
CX Consumer & B2B NPS Benchmarks
Last modified: April 6, 2022
Text iQ Recommended Topics Refresh
Last modified: April 6, 2022
Digital Program Health
Last modified: March 2, 2022
360 Legacy Reports Deprecation
Last modified: November 3, 2021
In 2022, the legacy printed reports platform will be migrated into new Printed Reports, and legacy reports will be deprecated.
Multi-Level Topic Hierarchies for Text iQ
Last modified: November 3, 2021
This feature will give users the ability to add up to 5 hierarchy levels to Text iQ topic models. It will also allow users to specify query logic that applies to both parent and child topics, making it easier to organize complex topic structures.
Benefit Optimizer
Last modified: September 4, 2019
Action & Improvements
Participant Portal: Task List
Last modified: August 3, 2022
To learn more about this feature release click here.
Updates to Ticket Update API
Last modified: August 3, 2022
Streamlined Setup Experience for Data Automation Workflows
Last modified: August 3, 2022
Accessible Survey Collaboration Window
Last modified: August 3, 2022
To learn more about this feature release click here.
EX Team Portal
Last modified: July 6, 2022
Public API for Ticket Exports
Last modified: June 1, 2022
Experience ID Contact Change Event
Last modified: May 4, 2022
Experience Credit and Rewards
Last modified: April 6, 2022
Ticket Owner Experience Redesign
Last modified: February 2, 2022
The tickets redesign will provide a simplified and intuitive user experience that makes it easy to take immediate action on customer feedback shortly after it’s provided. Benefits of the redesign include:
- Ability to use the rich XM Survey Editor to create multilingual follow-up questions and customize the logic flow of how questions appear when answered.
- A new ticket details page with richer data in a side-by-side view
- A “Calls to Action” ticket summary banner
- Improved email sending experience
- Compliance with the Web Content Accessibility Guidelines (WCAG) 2.1
To learn more about this feature release click here.
Enhanced Reporting for Data Automations Workflows
Last modified: February 2, 2022
With this update key workflow information will be provided when accessing a workflow run history that has data automation tasks. Users will also be able to view and download row by row detailed statuses for batch import jobs.
Feedback Actionability Workflows
Last modified: February 2, 2022
This update allows customers to start workflows based on actionability of the verbatim in customer feedback - similar to how workflows are started based on the topic or sentiment of customer feedback.
Dataset Records Triggered Workflows
Last modified: February 2, 2022
Users will be able to trigger workflows based on new or updated records for any dataset. These include new chat logs, social media data, dashboard data, etc.
Proactive Agent Evaluations for Customer Command Center
Last modified: October 6, 2021
Dataset Record Triggered Workflows
Last modified: August 4, 2021
Integrations
JIRA Workflow Event
Last modified: August 3, 2022
To learn more about this feature release click here.
Qualtrics Social Connect Integrations Guide
Last modified: July 6, 2022
This guide uses existing product features to configure social data ingestion from Qualtrics Social Connect to Qualtrics. This makes it possible to show the related insights on the Qualtrics dashboard, allowing users to see social data + survey data insights side by side.
Embed Engage Insights in Discover
Last modified: June 1, 2022
Engage reporting widgets and dashboards will be available to embed inside Discover reporting books & dashboards.
Trigger Workflows from Twilio Segment Events
Last modified: May 4, 2022
Valid Domains for Web Service Task in Workflows
Last modified: April 6, 2022
Clarabridge Connector
Last modified: March 2, 2022
This feature gives users the ability to configure their own Clarabridge + Qualtrics connection. Segmentation and workflows can be enabled based on interactions, allowing users to leverage conversational analytics to manage the customer experience.
Extract Data from SuccessFactors Recruiting Module Task
Last modified: February 2, 2022
Extract Data from Microsoft Dynamics Task
Last modified: May 5, 2021
Predictive Intelligence Engine
Deprecation of 21 Score Text iQ Sentiment Scale
Last modified: May 5, 2021
Now that Text iQ has released a cleaner, simpler 5 label sentiment (available now for opt-in), we will be working on how best to retire the old 21 score sentiment model.
iQ Topics - Automatic Updates
Last modified: February 3, 2021
iQ branded Topics already provide the best in class pre-built Text iQ topics by industry. Now we're adding change control options for project owners, so they can automatically update their iQ Topic subscriptions. This gives analysts the freshest versions of our iQ Topics on a change schedule that works on their terms.
Platform Technology
Field Selection Tab in Results Dashboards
Last modified: August 3, 2022
To learn more about this feature release click here.
Updates to Run History in Workflows
Last modified: August 3, 2022
- Select how many run executions are visible on each page of run history.
- Add a new time filter to allow more granular control of the run executions seen within run history.
To learn more about this feature release click here.
Quarterly and Annual Options for Scheduled Workflows
Last modified: August 3, 2022
To learn more about this feature release click here.
NPS Question for EX Projects
Last modified: August 3, 2022
To learn more about this feature release click here.
Export Dashboard Widgets to Excel
Last modified: July 6, 2022
Role Based Access Control UI for BX Dashboards
Last modified: July 6, 2022
Line and Bar Chart Vertical Plane Interaction
Last modified: July 6, 2022
Updated Word Cloud Widget
Last modified: July 6, 2022
To learn more about this feature release click here.
Updated Record Grid Widget
Last modified: July 6, 2022
To learn more about this feature release click here.
Updated Pie Chart Widget
Last modified: July 6, 2022
To learn more about this feature release click here.
Lifecycle Import Automation for Dashboard Users
Last modified: May 4, 2022
To learn more about this feature release click here.
Automated CX Solutions
Last modified: May 4, 2022
Workflow Settings - Quiet Hours with Delayed Start
Last modified: May 4, 2022
To learn more about this feature release click here.
Advanced Identity Resolution - Contact Deduplication with Embedded Data
Last modified: May 4, 2022
To learn more about this feature release click here.
Change Maximum Number of Tasks per Workflow from 5 to 15
Last modified: May 4, 2022
To learn more about this feature release click here.
Lookup Data in a Workflow using Native, On-platform Data Tables
Last modified: April 6, 2022
Deprecation of Distribution Reporting
Last modified: April 6, 2022
To learn more about this feature release click here.
Login with Email Address
Last modified: February 2, 2022
Realtime Workflow Execution Using Licensed Tiers
Last modified: February 2, 2022
This update introduces workflow task tiers, where users will be able to purchase credits for executing some/all of their workflows faster based on available credits.
Question Type Platform
Last modified: December 1, 2021
This new feature will allow for the creation of new and custom question types for internal and external developers.
360 Library Deprecation
Last modified: November 3, 2021
The 360 Library feature will be deprecated in 2022. Instead, users will be able to make copies of 360 projects, which will always be in the New status when created.
Importing Anonymous Responses (EX)
Last modified: October 6, 2021
PGP Encryption for File-based Imports and Exports
Last modified: February 3, 2021
Improved Support for Large Dataset Imports & Exports
Last modified: February 3, 2021
Action Navigation in Programs
Last modified: February 3, 2021
Get Distribution History Public API call
Last modified: November 6, 2019
BX - Brand Lift
Last modified: October 2, 2019
XMD Transaction Batches UI - Import & Distribute
Last modified: August 7, 2019
CX Program Health Alerts
Last modified: May 1, 2019